Privacy Policy
BayFill helps auto repair shops follow up on calls they miss. When a shop misses a call, we text the caller back on the shop's behalf to find out what they drive and what's wrong with it, then pass that to the shop so they can book the work. This page explains what we collect in the course of doing that, and what we do with it.
What we collect
When someone texts back after a missed call to a shop using BayFill, we collect:
- Their name
- Their phone number
- Vehicle information — typically year, make, and model
- The content of the messages they send us
How we use it
We use that information for two things:
- To identify the customer's vehicle and the issue they're calling about
- To schedule a service appointment with the shop
The shop the customer called receives this information so they can prepare for and book the job. That is the purpose of the service.
What we don't do
We do not sell phone numbers or personal information, and we do not share them with third parties for marketing purposes.
Text messages
- Message and data rates may apply.
- Message frequency varies.
- Reply STOP at any time to opt out of messages.
- Reply HELP for assistance.
How long we keep it
We retain messages only as long as needed to provide the service.
Questions
For privacy questions, email bayfillauto@gmail.com.
This policy may be updated as BayFill grows. Any changes will be posted on this page with a new "Last updated" date above.
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